Refund Policy

At Avataram, we are committed to delivering high-quality, personalised astrology consultations. We understand that circumstances change, and we want our refund and cancellation process to be clear, fair and hassle-free. Please read this policy carefully before booking.

This policy applies to all bookings made at avataram.in for consultations delivered by JP Trading Company (trading as Avataram).

1. Cancellation by the Client

Your ability to cancel and receive a refund depends on how much notice you provide before your scheduled session time.

  • More than 24 hours before session — Full cash refund
    Cancel at any time more than 24 hours before your scheduled session start time and we will issue a full refund to your original payment method. No questions asked.
  • 6 to 24 hours before session — Session credit (no cash refund)
    Cancellations received between 6 and 24 hours before the session start time are not eligible for a cash refund. We will issue a full session credit of equal value to your booking, valid for 90 days from the cancellation date. Credits can be used for any Avataram service.
  • Less than 6 hours before session — 50% session credit
    Cancellations received fewer than 6 hours before the session start time are eligible for a session credit worth 50% of the booking value. This credit is valid for 90 days. No cash refund is available.
  • No-show (client does not attend and does not cancel) — No refund or credit
    If you do not attend your session and do not contact us before the scheduled start time, no refund or session credit will be issued. Exceptional circumstances (medical emergency, bereavement) will be considered on a case-by-case basis — please contact us within 24 hours of the missed session.

2. How to Cancel

To cancel your booking, contact us by any of the following methods before your session time:

Please include your full name, booking date and time, and the service you booked when requesting a cancellation. Your cancellation time is recorded when we receive and acknowledge your message — not when you send it. We recommend using WhatsApp for cancellations as response times are faster.

3. Rescheduling

We understand that life is unpredictable. You may reschedule your session at no extra charge, subject to the following:

  • 6 or more hours before session: Free rescheduling to any available slot within 90 days. No penalty.
  • Less than 6 hours before session: Treated as a late cancellation (see Section 1). We will still try to accommodate you where possible, but a 50% credit may apply.
  • Maximum reschedules: A booking may be rescheduled up to 2 times. After 2 reschedules, the original cancellation terms apply regardless of notice period.

To reschedule, contact us via WhatsApp or email with your booking details and your preferred new date and time.

4. Cancellation by Avataram

In rare circumstances — astrologer illness, technical failure, family emergency — we may need to cancel or reschedule your session. In this situation:

  • We will notify you as early as possible via WhatsApp and email
  • You will be offered the choice of: (a) a full cash refund to your original payment method, or (b) a full session credit plus priority rebooking in the next available slot
  • If we cancel with less than 2 hours’ notice, we will additionally offer a complimentary 15-minute follow-up session as an apology for the inconvenience

We take our commitment to your scheduled time seriously and cancellations on our side are extremely rare.

5. Technical Issues During Session

If your session is significantly disrupted by a technical problem on our side (poor connection from the astrologer, platform failure), we will:

  • Attempt to reconnect and continue within 10 minutes
  • If the session cannot continue: offer a full rescheduled session at no additional charge, or a full refund at your option
  • If less than 50% of the session was completed: offer a complimentary rescheduled session of equal length

Technical issues on the client side (client’s own internet, device problems) are outside our control. Where reasonably possible, we will offer to reschedule at a discounted rate.

6. Service Quality — Dissatisfaction

We stand behind the quality of every reading our astrologers provide. If you feel your session was significantly below the standard described on our website:

  • Contact us within 48 hours of the session via WhatsApp or email
  • Describe specifically what you were dissatisfied with
  • We will review your concern and, at our discretion, offer one of the following: a complimentary follow-up session, a partial session credit, or in clear cases of service failure, a partial or full refund

Please note: astrology involves interpretation and the accuracy of predictions cannot be guaranteed. Disagreement with the astrologer’s assessment or predictions does not in itself constitute grounds for a refund. We review dissatisfaction claims fairly and individually.

7. Gemstone Orders — Returns & Refunds

For clients who purchase physical gemstones through Avataram (consultation + stone packages):

  • Unopened, undamaged stones: Return within 7 days of delivery for a full refund of the stone value. Shipping costs are non-refundable. Return shipping is at the client’s expense.
  • Worn or energised stones: Non-returnable once worn or used in a puja/energisation ritual, as the stone’s integrity cannot be verified post-wear.
  • Wrong stone delivered: If we dispatch the wrong gemstone, we will arrange a full replacement at our cost with priority shipping.
  • Damaged on delivery: Photograph the damage upon receipt and notify us within 48 hours. We will arrange a replacement or full refund.

All gemstones sold by Avataram are certified natural stones supplied by our Jaipur and Hyderabad partners. Lab-grown stones are never sold.

8. Refund Processing Times

Once a refund is approved by our team, processing times depend on your payment method:

  • UPI (PhonePe, Google Pay, Paytm): 2–3 business days
  • Credit or debit card: 5–7 business days (depending on your issuing bank)
  • Net banking: 3–5 business days
  • International card (Visa/Mastercard from outside India): 7–14 business days
  • Wallets (Paytm, Mobikwik): 1–3 business days

Refunds are processed by Razorpay and returned to the original payment method only. We are unable to transfer refunds to a different account or payment method.

You will receive a WhatsApp or email confirmation when your refund has been initiated on our side. If your refund has not arrived within the timeframes above, please contact your bank or Razorpay support, and copy us at hello@avataram.in.

9. Session Credits — Terms

When a session credit is issued instead of a cash refund:

  • Credits are valid for 90 days from the date of issue
  • Credits can be applied to any Avataram service of equal or greater value (you pay the difference for a higher-priced service)
  • Credits are non-transferable and may not be exchanged for cash
  • Credits are tied to the email address and WhatsApp number on the original booking
  • Expired credits cannot be extended except in exceptional circumstances at our sole discretion

10. Packages and Multi-Session Bookings

For clients who purchase packages (e.g. Monthly Guidance — 4 sessions):

  • Cancel before using any sessions: full refund
  • Cancel after using 1 or more sessions: refund for unused sessions at the per-session rate implied by the package price
  • Individual sessions within a package follow the standard cancellation policy above

11. Pricing and GST

All prices shown on avataram.in are inclusive of GST for Indian clients. For international clients paying in INR, the same applies. Refunds for Indian clients are issued for the full INR amount paid, inclusive of GST.

12. How to Claim a Refund

To request a refund or session credit, contact us with the following information:

  • Full name on the booking
  • WhatsApp or email used to book
  • Session date and time
  • Service booked
  • Reason for refund request
  • Payment method (UPI/card/netbanking)

Contact:

We aim to acknowledge all refund requests within 4 hours during working hours and to resolve them within 2 business days.

13. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from a refund or cancellation shall be subject to the exclusive jurisdiction of the courts of Uttar Pradesh, India. In the event of a dispute, we encourage you to contact us first — the vast majority of concerns are resolved quickly and amicably.

14. Contact

JP Trading Company (Avataram)
Uttar Pradesh, India
hello@avataram.in
+91 96487 79248
Available 9 AM – 9 PM IST, Monday to Sunday

Questions? We're happy to help.

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